Redesign Pitch by Tap Media House
MT. LEBANON, PA · FOUNDED 2010

Human intelligence for the AI age — make things better.

LUMA Institute empowers people to innovate by transforming the way they work through the LUMA System of Innovation — a unique, scalable system of human-centered design built on four core skills: Looking, Understanding, Making, and Aligning. Acclaimed in-person training, custom innovation programs, and the LUMA Workplace digital platform are used by innovators in 70+ countries.

LUMA · LOOK · UNDERSTAND · MAKE · ALIGN
70+ Countries with innovators using the LUMA System
Est. 2010 Founded to make human-centered design practical and scalable
Practitioner Certification
Facilitator Certification
Instructor Certification
LUMA Workplace® Platform
Mt. Lebanon, Pennsylvania
Practitioner Certification
Facilitator Certification
Instructor Certification
LUMA Workplace® Platform
Mt. Lebanon, Pennsylvania
OUR OFFERINGS

Training and certification built around the LUMA System of Innovation.

LUMA equips people to innovate through combinable design methods — "recipes" for Looking, Understanding, Making, and Aligning — delivered through public and private training, formal certification, and an always-on digital platform.

Certification Programs

Three formal tiers — Practitioner, Facilitator, and Instructor — that build fluency in the LUMA System of Innovation and qualify people to teach it inside their own organizations.

Practitioner CertificationFacilitator CertificationInstructor Certification

Public & Private Training

Open-enrollment public sessions for individuals, plus custom innovation programs delivered privately inside client organizations.

LUMA Workplace®

Digital PlatformMethods & Videos

LUMA Enterprise

Org-Wide DeploymentCustom Programs

LUMA Book & Cards

Reference DeckTake-Home Methods
ABOUT LUMA

Four skills, endless recipes — Look, Understand, Make, Align.

The LUMA System comprises four core skills that teams combine into "recipes" to address real business challenges — not a rigid framework, but a flexible practice organizations can apply again and again.

"The LUMA System is actually helping to change the trajectory of the company. It's helping us make…"

Rob Dickins — Chief of Staff, Product Development, Autodesk
WHY LUMA

Built to make design thinking practical, not theoretical.

Founded in 2010 by Chris Pacione and his co-founders, LUMA Institute set out to make human-centered design teachable, repeatable, and scalable — not a philosophy reserved for specialists, but a system any team can pick up and use.

01
LookingMethods for gathering fresh, first-hand observations of people and context.
02
UnderstandingMethods for making sense of what was observed and surfacing real insight.
03
MakingMethods for turning insight into tangible ideas people can react to.
04
AligningMethods for building shared understanding and moving a group to action.
70+ Countries with innovators using the LUMA System
2010 Founded by Chris Pacione, CEO & Co-Founder
4 Core skills: Looking, Understanding, Making, Aligning
HOW IT WORKS

From first workshop to enterprise-wide practice.

An illustrative outline of how organizations typically progress through LUMA's programs — to be confirmed against LUMA's actual enrollment process at handoff.

01

Practitioner Training

Learn the LUMA System's core methods through public or private training sessions.

02

Facilitator Certification

Build the skills to lead others through LUMA methods and workshops.

03

Instructor Certification

Qualify to teach the LUMA System directly inside your own organization.

04

LUMA Enterprise

Scale the practice organization-wide with custom programs and the LUMA Workplace platform.

AT A GLANCE

A system built for practice, not just theory.

70+
Countries with LUMA System users
2010
Year founded
4
Core skills in the LUMA System
3
Certification tiers: Practitioner, Facilitator, Instructor

Ready to bring the LUMA System to your team — let's talk.

CEO & Co-FounderChris Pacione Call (412) 488-1990
Call Us Visit Site